Tidio Lyro review
7.6/10★★★★★Claude-powered AI agent for small businesses, with a free plan and 5-minute setup
- Best for
- Small online stores and businesses that want an AI chatbot running in minutes
- Price
- Freemium · from $24.17/month
Free: 50 live-chat conversations a month plus 50 free Lyro conversations - Platforms
- Web, API
- Made by
- Tidio, Szczecin, Poland and San Francisco, USA · since 2013
What it is
Lyro is Tidio's AI agent for website chat, built on Anthropic's Claude and Tidio's own models. It answers only from content you give it, can check Shopify order status and qualify leads through Smart Actions, and Lyro Connect lets it work inside Zendesk, Intercom or Salesforce. Tidio reports a 67% average resolution rate.
What the AI does
- Answers grounded in your own content
- Smart Actions for order updates and lead qualification
- Product recommendations for stores
- Lyro Connect for Zendesk, Intercom and Salesforce
- Brand-voice guidance
Pros and cons
- Free plan to try Lyro
- Very fast setup
- Shopify order lookups built in
- Resolution-rate guarantee on Premium
- Three separate billing meters make costs hard to predict
- Big price jump from Growth to Plus
- Mainly website chat; no voice
How it scores
Easiest and cheapest way for a small business to start, though less capable than enterprise agents.
Feature checklist · 4 of 9
- Free plan or self-serve free trial (yes)
- Published, self-serve pricing (yes)
- Pay per resolution or outcome (no)
- Answers phone or voice calls (no)
- Works across chat, email and messaging apps (e.g. WhatsApp, SMS) (no)
- Takes actions in other systems (order lookups, refunds, account changes) (yes)
- Works on top of an existing helpdesk (e.g. Zendesk, Salesforce) (yes)
- Answers in many languages (40+) (no)
- Testing, simulation or AI quality monitoring (no)
Alternatives
See all Tidio Lyro alternatives, ranked →
- Intercom Fin 8.7/10Support teams of any size that want a proven AI agent with transparent per-resolution pricing
- Zendesk AI agents 7.9/10Teams already on Zendesk that want AI agents inside the same helpdesk
- Sierra 7.6/10Large enterprises that want a custom, branded AI agent with white-glove deployment
- Chatbase 7.6/10Small teams and startups that want a self-serve AI support bot without a helpdesk switch
Intercom Fin vs Tidio LyroZendesk AI agents vs Tidio LyroSierra vs Tidio Lyro