Chatbase review

Best for

Small teams and startups that want a self-serve AI support bot without a helpdesk switch

Price

Freemium · from $40/month
Free: 50 message credits a month, 1 agent (deleted after 14 days of inactivity)

Platforms

Web, API

Made by

Chatbase · since 2022

What it is

Chatbase lets you build an AI support agent from your website, PDFs or Notion and deploy it on a web widget, WhatsApp, Instagram, Messenger, Slack or Zendesk. AI Actions connect it to APIs, for example to look up an order, and it supports 80+ languages. You can pick models from OpenAI, Anthropic and others.

What the AI does

• Train on websites, PDFs and Notion
• AI Actions that call your APIs
• Choice of AI models
• Voice and telephony (Standard and up)
• 80+ languages

Pros and cons

How it scores

Fast and flexible for simple support, but not as reliable on complex cases as dedicated agents.

Feature checklist · 7 of 9

• ✓Free plan or self-serve free trial (yes)
• ✓Published, self-serve pricing (yes)
• –Pay per resolution or outcome (no)
• ✓Answers phone or voice calls (yes)
• ✓Works across chat, email and messaging apps (e.g. WhatsApp, SMS) (yes)
• ✓Takes actions in other systems (order lookups, refunds, account changes) (yes)
• ✓Works on top of an existing helpdesk (e.g. Zendesk, Salesforce) (yes)
• ✓Answers in many languages (40+) (yes)
• –Testing, simulation or AI quality monitoring (no)

How we score apps →

Alternatives

See all Chatbase alternatives, ranked →

• Intercom Fin 8.7/10Support teams of any size that want a proven AI agent with transparent per-resolution pricing
• Zendesk AI agents 7.9/10Teams already on Zendesk that want AI agents inside the same helpdesk
• Sierra 7.6/10Large enterprises that want a custom, branded AI agent with white-glove deployment
• Tidio Lyro 7.6/10Small online stores and businesses that want an AI chatbot running in minutes

Intercom Fin vs Chatbase

Sources

• Chatbase pricing
• Chatbase review (HeroThemes, July 2026)