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Intercom Fin vs Tidio Lyro
Intercom Fin scores higher overall (8.7 vs 7.6), but the right pick depends on what you need.
Choose Intercom Fin if…
Support teams of any size that want a proven AI agent with transparent per-resolution pricing
8.7/10★★★★★Full review →Choose Tidio Lyro if…
Small online stores and businesses that want an AI chatbot running in minutes
7.6/10★★★★★Full review →Side by side
| Intercom Fin | Tidio Lyro | |
|---|---|---|
| Overall score | 8.7/10 | 7.6/10 |
| Rank in category | #1 of 10 | #4 of 10 |
| Price | Free trial · from $0.99 per outcome | Freemium · from $24.17/month |
| Free version | 14-day trial with unlimited Fin outcomes, no card required | 50 live-chat conversations a month plus 50 free Lyro conversations |
| Platforms | Web, API | Web, API |
| Made by | Intercom | Tidio |
| Resolution quality | 9 | 7 |
| Ease of use | 8.5 | 9 |
| Features | 9 | 6.5 |
| Value for money | 8 | 8.5 |
| Platforms | 9 | 7 |
Intercom Fin: what the AI does
- Autonomous answers across chat, email, voice and social
- Procedures for multi-step tasks like refunds
- Fin Voice phone agent
- Simulations, regression testing and QA insights
- Works with Salesforce, HubSpot and Freshdesk
- Only major vendor with fully published pricing
- High reported resolution rate (76% average)
- Can be deployed on an existing helpdesk in under an hour
- Strong testing and analytics tools
- Per-outcome billing makes costs swing in busy months
- Best experience still assumes Intercom's own helpdesk
- Add-ons (Copilot, Pro) add up quickly
Tidio Lyro: what the AI does
- Answers grounded in your own content
- Smart Actions for order updates and lead qualification
- Product recommendations for stores
- Lyro Connect for Zendesk, Intercom and Salesforce
- Brand-voice guidance
- Free plan to try Lyro
- Very fast setup
- Shopify order lookups built in
- Resolution-rate guarantee on Premium
- Three separate billing meters make costs hard to predict
- Big price jump from Growth to Plus
- Mainly website chat; no voice