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Zendesk AI agents vs Tidio Lyro
Zendesk AI agents scores higher overall (7.9 vs 7.6), but the right pick depends on what you need.
Choose Zendesk AI agents if…
Teams already on Zendesk that want AI agents inside the same helpdesk
7.9/10★★★★★Full review →Choose Tidio Lyro if…
Small online stores and businesses that want an AI chatbot running in minutes
7.6/10★★★★★Full review →Side by side
| Zendesk AI agents | Tidio Lyro | |
|---|---|---|
| Overall score | 7.9/10 | 7.6/10 |
| Rank in category | #2 of 10 | #4 of 10 |
| Price | Free trial · from $55/agent/month | Freemium · from $24.17/month |
| Free version | 14-day trial of Suite Professional | 50 live-chat conversations a month plus 50 free Lyro conversations |
| Platforms | Web, API | Web, API |
| Made by | Zendesk | Tidio |
| Resolution quality | 8 | 7 |
| Ease of use | 7.5 | 9 |
| Features | 9 | 6.5 |
| Value for money | 6.5 | 8.5 |
| Platforms | 9 | 7 |
Zendesk AI agents: what the AI does
- AI agents on messaging, email and voice
- 80 languages with automatic switching
- Plain-language multi-step procedures
- Automated QA and policy auditing
- Copilot for human agents (add-on)
- Native to one of the most widely used helpdesks
- Broad channel coverage including voice
- Strong language support
- Built-in QA and auditing
- Entry tier only includes the basic AI agent
- Small included resolution allowance; overage adds up
- Copilot and other add-ons stack on top of seat prices
Tidio Lyro: what the AI does
- Answers grounded in your own content
- Smart Actions for order updates and lead qualification
- Product recommendations for stores
- Lyro Connect for Zendesk, Intercom and Salesforce
- Brand-voice guidance
- Free plan to try Lyro
- Very fast setup
- Shopify order lookups built in
- Resolution-rate guarantee on Premium
- Three separate billing meters make costs hard to predict
- Big price jump from Growth to Plus
- Mainly website chat; no voice