Gorgias review
7.3/10★★★★★Ecommerce helpdesk whose AI agent handles orders, returns and shopping questions
- Best for
- Shopify and DTC stores that want AI to handle order and return questions
- Price
- Free trial · from $10/month
Free: 7-day trial with all features - Platforms
- Web, API
- Made by
- Gorgias, San Francisco, USA · since 2015
What it is
Gorgias is a helpdesk built for online stores, with deep Shopify integration and BigCommerce support. Its AI Agent handles order tracking, refunds, returns and subscriptions, and also works as a shopping assistant that recommends products. Plans are priced by ticket volume, not by seat.
What the AI does
- AI Agent for order tracking, refunds and returns
- Shopping assistant with product recommendations
- Voice and SMS support
- Proactive customer engagement
Pros and cons
- Deepest Shopify integration
- AI can both support and sell
- No per-seat fees
- Per-interaction AI pricing gets expensive at volume
- AI is focused on Shopify stores
- No WhatsApp Business support
How it scores
Excellent for ecommerce workflows but narrow outside Shopify, and AI costs climb with success.
Feature checklist · 5 of 9
- Free plan or self-serve free trial (yes)
- Published, self-serve pricing (yes)
- Pay per resolution or outcome (yes)
- Answers phone or voice calls (yes)
- Works across chat, email and messaging apps (e.g. WhatsApp, SMS) (no)
- Takes actions in other systems (order lookups, refunds, account changes) (yes)
- Works on top of an existing helpdesk (e.g. Zendesk, Salesforce) (no)
- Answers in many languages (40+) (no)
- Testing, simulation or AI quality monitoring (no)
Alternatives
See all Gorgias alternatives, ranked →
- Intercom Fin 8.7/10Support teams of any size that want a proven AI agent with transparent per-resolution pricing
- Zendesk AI agents 7.9/10Teams already on Zendesk that want AI agents inside the same helpdesk
- Sierra 7.6/10Large enterprises that want a custom, branded AI agent with white-glove deployment
- Tidio Lyro 7.6/10Small online stores and businesses that want an AI chatbot running in minutes