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Intercom Fin vs Gorgias
Intercom Fin scores higher overall (8.7 vs 7.3), but the right pick depends on what you need.
Choose Intercom Fin if…
Support teams of any size that want a proven AI agent with transparent per-resolution pricing
8.7/10★★★★★Full review →Choose Gorgias if…
Shopify and DTC stores that want AI to handle order and return questions
7.3/10★★★★★Full review →Side by side
| Intercom Fin | Gorgias | |
|---|---|---|
| Overall score | 8.7/10 | 7.3/10 |
| Rank in category | #1 of 10 | #7 of 10 |
| Price | Free trial · from $0.99 per outcome | Free trial · from $10/month |
| Free version | 14-day trial with unlimited Fin outcomes, no card required | 7-day trial with all features |
| Platforms | Web, API | Web, API |
| Made by | Intercom | Gorgias |
| Resolution quality | 9 | 7.5 |
| Ease of use | 8.5 | 8 |
| Features | 9 | 7 |
| Value for money | 8 | 6.5 |
| Platforms | 9 | 7.5 |
Intercom Fin: what the AI does
- Autonomous answers across chat, email, voice and social
- Procedures for multi-step tasks like refunds
- Fin Voice phone agent
- Simulations, regression testing and QA insights
- Works with Salesforce, HubSpot and Freshdesk
- Only major vendor with fully published pricing
- High reported resolution rate (76% average)
- Can be deployed on an existing helpdesk in under an hour
- Strong testing and analytics tools
- Per-outcome billing makes costs swing in busy months
- Best experience still assumes Intercom's own helpdesk
- Add-ons (Copilot, Pro) add up quickly
Gorgias: what the AI does
- AI Agent for order tracking, refunds and returns
- Shopping assistant with product recommendations
- Voice and SMS support
- Proactive customer engagement
- Deepest Shopify integration
- AI can both support and sell
- No per-seat fees
- Per-interaction AI pricing gets expensive at volume
- AI is focused on Shopify stores
- No WhatsApp Business support